You can respond to guests from three places in Tattle. All three use the same email flow once you open the reply window.
Option 1: From the To-Do List
Navigate to your Single Location Dashboard and select the "To-Do List" tab.
Scroll down to the Guest Feedback Activity section.
Locate the incident you want to reply to. High-rated responses can be viewed; incidents (one, two, or three star surveys) show a "Reply to Guest" option.
Click "Reply to Guest" to open the response window.
Review the full survey context — guest details, spend, location, experience date, operational category scores, negative factors, and comments.
Click the "Reply to Guest" dropdown on the right and select the type of email you would like to send.
In the email box, choose a template, edit it, or use the "AI Responder" to generate a reply automatically.
Send your response.
Option 2: From the Responses Page
Navigate to Responses in the dashboard.
Find the survey you want to respond to and click on the row.
The response detail window will open.
Click the "Reply to Guest" button in the top left of the window.
Select the type of reply, then use the email box to choose a template, edit it, or use the AI Responder.
Send your response.
Option 3: From the Incident List
Navigate to Incidents > Incident List.
The list shows only surveys submitted with a one, two, or three star rating.
Click on the incident you want to respond to.
Use the reply dropdown to select your email type, then send your response from the email box.