Accessing Incident Statistics
Navigate to Incidents > Incident Statistics in the Tattle dashboard.
Filtering Your Data
At the top of the page, use the filters to narrow your view:
Group — filter by location group
Location — filter by a specific location
Date Range — defaults to the past 90 days
Questionnaire — filter by survey type
Advanced Filters — includes day part and day of week
Summary Metrics
Scroll down to view the following statistics for your selected date range:
Total Incidents — total number of incidents submitted
Incident Rate — percentage of incidents among all surveys submitted
1-Star Incidents — number of one-star surveys
Guest Recovery — number of guests recovered
Note: A guest is considered recovered when they submitted an incident and then returned to one of your locations to transact, or submitted another Tattle survey.
Incident Trend Line
A weekly trend line showing the number of incidents submitted over the past 90 days.
Response Performance Metrics
Average Review Time — how long it takes your team to review each incident on average
Average Reply Time — how long it takes to send a reply after an incident is submitted
Reply Rate — the percentage of incidents that have received a reply
Guest Satisfaction — how many guests indicated they were satisfied with the reply they received
Response Performance Trend Line
A trend line showing average review and reply times over the past 90 days — helping you track whether your team is improving at reviewing and responding to incidents.
Incidents by Location
At the bottom of the page, incidents are broken down by location. For each location, you can see total incidents, incident rate, number reviewed and replied to, guest satisfaction rate, and guest recovery rate.