Accessing the Responses Page
Navigate to Responses in the Tattle dashboard.
Filtering Your Responses
At the top of the page, use the filters to narrow your view:
Group — filter by location group
Location — filter by a specific location
Date Range — defaults to the past 90 days; click the dropdown to adjust
Questionnaire — filter by survey type
Advanced Filters — access additional filtering options
You can also export your filtered results to a file by clicking the export option at the top of the page.
Reading the Responses List
Each row represents a single guest survey response. The columns display:
Guest — the guest who submitted the response
CER — the guest's Customer Experience Rating
Average Score — the average score across all operational categories
Survey Completed — when the survey was completed
Experience Date — when the guest's visit occurred
Reward Redeemed — whether the guest redeemed a reward
Messaged — whether you have sent a message to this guest
Read — whether the guest has read your message
Viewing a Full Survey Response
Click the icon in the last column of any row to open the complete survey response and timeline on a separate page.
Reviewing Response Details
Click any row to open the response detail window while remaining on the Responses tab.
Review the CER, overall score, and average CER.
Scroll through the operational category breakdown, factors, and any comments left by the guest.
From this window, you can also flag the response for review or edit the tags associated with the survey.
Responding to a Guest
In the response detail window, click the "Reply to Guest" button at the top left of the window.
Select the type of reply you would like to send.
In the email box, choose an email template or use the "AI Responder" to generate a reply.
Send your response.