Inbox
The first page is your inbox, where you can view all survey responses and online reviews from platforms like Google and Yelp.
To filter your inbox, tap the blue button in the bottom right corner. Filter options include rating, date range, tags, day part, and read status.
Viewing a response
Tap any survey response to open it. For incidents — surveys with a one, two, or three star CER rating — you will see the full incident timeline.
Tap "Survey Details" to view the complete survey context, including CER, operational category ratings, negative and positive factors, comments, and any additional feedback.
Replying to a guest
Tap the blue "Reply" button.
To use a saved template, tap "Use Template" and select from the dropdown.
To write a custom response, type directly in the email field.
To add a reward for the guest, include it before sending.
Send your reply.
To-Do List
The To-Do List tab shows your monthly objective and any action items assigned to you.
Monthly Objective — the operational category that, if improved, will move your CER score the most. Displays the category name, time remaining in the month, and your current CER score.
Action Items — tasks assigned manually or by your AI Coach.
Use the filter button in the bottom right corner to filter by rating, date range, tags, day part, or read status.
Performance
The Performance page gives you a location-level view of your metrics, split between Tattle surveys and online reviews. Break down your performance by CER, score, or top box percentage — each showing how you compare to your company average and a trend line over time.
Scroll down to see:
Incident Rate — your location's incident rate compared to the company rate
Recovery Rate — the percentage of incident guests who returned or submitted another survey
Recovered Revenue — revenue attributed to recovered guests
Breakdowns — data by operational category, day part, and channel