Accessing the Global Dashboard
Navigate to the Global Dashboard in the Tattle dashboard.
Filtering Your Data
At the top of the page, use the filters to narrow your view:
Date Range — defaults to the past 90 days; preset options are available
Group — filter by location group
Location — filter by a specific location
Questionnaire — filter by survey type
Advanced Filters — includes day part and day of week
Important: After changing any filter, click "Reload" to update the entire dashboard.
Summary Metrics
CER score
Your Customer Experience Rating (CER) for all surveys submitted through Tattle. Displays a breakdown of one- to five-star responses and total response count.
Response and CER trends
Two trend lines: one tracking surveys by submission date, one by experience date. The experience date view helps identify exactly when guests had their visits — useful for pinpointing operational issues tied to specific times.
Incident count
The total number of incidents — surveys submitted with a CER of one, two, or three stars — within your selected date range.
Live locations
The number of locations currently active on Tattle.
CER trend line
A 90-day trend line showing where your CER score was and how it reached its current level.
Opportunity and Benchmarks
Highest opportunity
The operational category that, if improved, will move your CER score the most. Displays the average score and top box percentage for that category.
Note: Top box represents how often a category is rated five stars.
CER benchmark
Your company CER compared to the industry CER. Industry represents all Tattle users; you will receive quarterly reports comparing you to similar brands in your segment.
Average score
The average score across all operational categories, with questionnaire count.
Incident benchmark
Your incident rate — the percentage of surveys submitted with a one, two, or three star CER — compared to the industry rate.
Breakdowns
Scroll down to view your data broken down by day part, channel, group, and location. Each breakdown includes: responses, CER average, CER change, top box percentage, average score, incidents, and incident rate.
Day Part — identify which time of day needs the most focus or different staffing decisions
Channel — dine-in, takeout, online ordering, delivery, and others
Group — click any group to open a filtered dashboard for that group's locations
Location — click any location to open its Single Location Dashboard