The Performance tab is where you dig into how your location is doing and why. It shows the same data you know from the previous dashboard, redesigned to be easier to scan.
Available to: Everyone who views a location's Store Level Dashboard. Default view: Last 90 days of data.
From top to bottom, you'll find:
Filters
Benchmarks and Satisfaction Trends
Four metric cards
Day Parts
Channels
Operational Overview
Filters
Four filters sit right under the tabs:
Date Range (default: Last 90 Days)
Day Parts, based on your brand's day part setup
Day of Week
Questionnaires
Once you change a filter, Clear All Filters appears so you can reset in one click. Filters also go back to their defaults when you reload the page.
Important: Metrics use the experience date (when the guest visited), not the date the survey was submitted.
What the filters affect:
Section | Follows the filters? |
Benchmarks, Satisfaction Trends, Revenue Recovered, Feedback Volume, Day Parts, Channels, Operational Overview | Yes, all filters |
Time to Reply | All filters except Day of Week |
Guests Recovered | No |
Score card at the top of the page | No, always the last 90 days |
Benchmarks
Compares your location with the rest of your brand for CER, Top Box, Average, and Incident %, with three columns: You, Company, and Rank.
Company is the same metric across your brand's locations for the dates you've selected.
Rank is your position among your brand's locations, for each metric.
The ranking only counts locations with responses in the selected dates. If 11 of 13 locations have data, you'll see your rank out of 11. A short date range can make this number small.
For Incident %, lower is better, so the colors are reversed.
Satisfaction Trends
Your score over time as a line, with response volume by experience date as gray bars behind it. Use the switch to see CER, Average, or Top Box. The switch goes back to CER when you reload the page.
Metric cards
Card | What it shows |
Revenue Recovered | An estimate of revenue saved through guest recovery, based on the guest's next transaction amount or, if that isn't available, your location's average check. Large numbers are shortened, such as $1.5K. |
Guests Recovered | The number of guests your team recovered. This card doesn't change with the filters. |
Feedback Volume | The number of responses for your selected filters |
Time to Reply | The average time from an incident opening to your first message to the guest, in hours. Only incidents that got a reply count. |
Day Parts
Your metrics for each of your day parts, with each part's times under its name. Columns: Responses, CER, CER Change, Top Box, Average, Incidents, Incident %, and Incident Change.
If some responses fall outside your scheduled day parts, a note at the bottom of the table tells you.
Use it to: spot whether certain shifts need more support, like a lunch rush that's slowing service.
Channels
The same columns as Day Parts, with one row per channel, such as Dine-In, Delivery, Drive-Thru, and Curbside.
Use it to: see whether guests have a different experience depending on how they order.
Operational Overview
Every Operational Category in one table, so you can see where to focus.
Columns: Category, Avg. Score, Top Box, Incident %, 30-Day Moving Avg. (a small trend line), Change, Responses, and My Rank. Click any column to sort.
Change compares your selected dates with the same length of time right before. For example, August 10 to 15 is compared with August 5 to 10.
My Rank is your rank among your brand's locations for that category, based on average score.
Top Priority
A Top Priority label marks the category to focus on first. Tattle picks the category that scores low and has the biggest effect on your guests' overall experience, so improving it is likely to move your overall score the most. Hover over the table title to see how it's calculated.
Category details
Click any category to open a panel with:
A breakdown of its ratings
Its Average Score, Top Box, Change, and Responses
A trend chart
Its factors and the guest comments behind them
The panel uses the dates from your filters.
What changed from the previous dashboard
Previous dashboard | New dashboard |
Score type selector at the top | The switch on Satisfaction Trends and on the Score card |
Benchmarking ranking | The Benchmarks table, with a rank for each metric |
Incident Rate, Recovered Incidents, Recovered Revenue | Incident % in Benchmarks, plus the four metric cards |
Opportunity Rank column | The Top Priority label in Operational Overview |
Operational Categories, Factors & Comments table | Operational Overview, with factors and comments in each category's details |
Export | Coming soon |
Tips for using the Performance tab
Start with Top Priority. It's the category most likely to move your overall score.
Click into categories. Factors and guest comments show you what's behind the numbers.
Compare time periods. Change the date range to see whether recent changes are working.
Check day parts and channels. They show you where and when to focus your team.
Watch your recovery numbers. Revenue and guests recovered show the payoff of replying to guests.