Accessing the Incident List
Navigate to Incidents > Incident List in the Tattle dashboard.
Filtering Your Incidents
At the top of the page, use the filters to narrow your view:
Group — filter by location group
Location — filter by a specific location
Date Range — defaults to the past 90 days; click the dropdown to adjust
Questionnaire — filter by survey type
Advanced Filters — access additional filtering options
Reading the Incident List
Each row represents a single incident. The columns display:
Timeline — chronological view of activity on this incident
Rating — the star rating submitted (1–3)
Location — the location associated with the survey
Guest — the guest who submitted the survey
Created — when the incident was submitted
Last Activity — the most recent action on this incident
Reviewed — whether the incident has been reviewed
Messaged — whether a message has been sent to the guest
Read — whether the guest has read your message
Resolved — whether the incident has been marked as resolved
Guest Recovered — whether the guest has been recovered
Note: A guest is considered recovered when they transact at the same location again or submit another Tattle survey.
Viewing Incident Details
Click any row in the Incident List to open the incident detail window.
Review the full timeline, including submission and response history.
Use the "AI Incident Summary" feature to generate a summary of the incident.
Review guest information, spend data, location details, and any comments or feedback left on the survey.
Responding to a Guest
In the incident detail window, click the reply dropdown in the top right corner.
Select the type of email you would like to send.
In the email box, choose an email template, edit the message directly, or use the "AI Guest Responder" to generate a reply.
Send your response.