Accessing Guest Feedback
Navigate to your Single Location Dashboard and select the "To-Do List" tab. Scroll down to the Guest Feedback and Guest Feedback Activity sections.
Reading the Guest Feedback Tile
The tile shows the percentage of activities you have completed and how many remain. The goal is inbox zero.
Using Guest Feedback Activity
The Guest Feedback Activity section lists each survey response or online review that requires action. Use the dropdown at the top to navigate to a separate page showing all responses, incidents, or online reviews.
Filter options:
Unseen responses
Guest replies and mentions
Rating
Person mentioned in replies
Completing Activities
Mark each activity as complete as you work through the list. Some activities are completed simply by viewing the response. Others require an action, such as replying to a guest.
Replying to a Guest
Click the reply button on an incident — any survey submitted with a one, two, or three star rating.
The incident detail window will open, showing the full timeline, survey context, negative factors, and any comments left by the guest.
Click the reply dropdown and select the type of email you would like to send.
In the email box, choose a template, edit an existing template, or use the "AI Guest Responder" to generate a reply.
Send your response.