If a location won't connect or a page stops updating, find what you're seeing below and follow the fix.
Common issues
What you see | Why it happens | How to fix it |
Red X on the Google icon | The connection expired or access was removed | Reconnect Google from the location |
Google location doesn't show after signing in | You signed in with a different Google account | Click Log in and switch to the account that manages the profile |
Facebook page missing from the list | The person signed in doesn't have enough access to the page | Sign in as someone with Full or Partial access and two-factor authentication on |
Facebook page stopped updating | A permission wasn't approved, or the connection expired | Reconnect the page and approve every permission |
Yelp page is outside your account | The page exists but isn't in the Yelp account you signed in with | Choose Prelink, or Link by URL |
No match found | The page's name, address or phone differs from your location details | Use Link by URL, or correct the location details and search again |
Location under Issues: Data Issue | Required details are missing, such as address or phone | Complete the location's details, then try connecting again |
Location under Issues: Network Issue | The network rejected the data | Read the message, correct the value in Listings, then try again |
Location listed as Not Available | The network doesn't support that location's country | Nothing to fix: that network isn't available for this location |
Understanding the connection screen
When you connect many locations from Account > Networks, results are sorted into tabs:
Tab | What it means |
Match Found | A matching page was found. Select the right one and click Link. |
Inside your account | Pages you already manage. Link them, Create a new page, or Link by URL. |
Outside your account | A page exists but isn't in the account you signed in with (common on Yelp). Use Prelink, Create or Link by URL. |
Issues | Locations that need attention: missing details, an error from the network, or a page still being claimed |
Linked | Pages already connected. Unlink any page connected to the wrong location. |
Not Available | Locations in countries the network doesn't support |
Tip: review every suggested match before you connect it. A page with the same name in a nearby city is an easy mistake when connecting many locations.